Privacy policy

PRIVACY POLICY


Here at Treeline Outdoors, we respect our customer’s right to data privacy and take our responsibility of storing collected data seriously. We use the highest measures of security on all the data we process. Lastly, we offer all customers the right to access their stored data and to opt out of data collection at any time.


In order to use Treeline Outdoors’s online services you must agree to the terms of this Privacy Policy. 


We collect and store the following data:


  • User-provided data including: username, password, name, telephone number, email address, physical addresses, billing information, payment information, location data, Google or Facebook login information, product review information, company review information, marketing and/or customer service information, and other data collected from use of Treeline Outdoors’s website. 

  • Data collected and stored from the use of Treeline Outdoors’s website including: device identification information, webshop session events (ex: products added to cart), webshop browsing and usage, shopping history, ordered products, payments, refunds, shipping address, and payment methods.

  • Analytic-derived data including: product recommendation, shopping data, and customer’s interest. 

We collect and store data for the following usages:

  • To provide a more personalized web experience that is tailored to the individual. 
  • Expedite returns and refunds
  • Order processing 
  • Accounting and account management
  • Provide personalized web content and marketing
  • Improved and expedited customer service
  • Maintaining customer relationships
  • Cookies and tracking

Data Controller:

Treeline Outdoors / Camp4 Oy

Hanuri-Topin tie 35

36200 Kangasala

Phone: 0400450255

Email: info@treeline.fi

Business ID: 2779536-8

Registration matters are handled by: Rami Valonen, tel. 0400450255

Data Protection Commissioner: Rami Valonen, tel. 0400450255

Register name: Treeline Outdoors customer register

Cookies and other trackers


A cookie is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit Treeline Outdoors’s webshop, your web browser will automatically receive cookies. In addition to our own cookies, which help us to provide the user with a more advanced and personalized service, we also use third-party cookies to help us optimize our online services, communication, marketing, and overall user experience. The use of cookies always requires the user’s consent. Treeline Outdoors’s cookies collect user statistics, which allows our website to identify your visits and personalize the content of our site. This provides the user with a more personalized experience and offers information that might be of interest to them. The cookies we store do not include any personal data and are only available to our Treeline servers. The cookies stored on your device via the web browser are valid for a maximum of 24 months starting from the date of the last visit.  


Avoiding Cookies


For general information on cookies, please visit The National Cyber Security Center of Finland’s website at:https://www.kyberturvallisuuskeskus.fi/en.

For information on avoiding cookies please visit:http://www.networkadvertising.org/managing/opt_out.asp. It should be noted that Treeline Outdoors recommends that the user allow all cookies, as some cookies are necessary for the smooth operation of our online store. If you desire more information, please contact us atinfo@treeline.fi.

Third Party Cookies

 

Google Analytics:https://www.google.com/analytics/

Facebook Custom Audiences:https://www.facebook.com/policy.php 

Klaviyo: https://www.klaviyo.com/privacy 

Trustpilot:https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms?fbclid=iwar3nm2lhauvpr_kejelrv65mmpyigzeiqz2y38tirddupbaawolr-wck2ig

Shopify:  https://www.shopify.com/legal/privacy

Stamped:https://stamped.io/privacy?fbclid=IwAR0r58Dg7wmgmPj4U2yQonF40Mg0buhWk5pemLmC2HxtiJiTZVmwEclxGGA

Data Processing and Storage

We believe and follow in good data protection practices when processing customer data. Access to customer data is controlled. As of 25 May 2018, the requirements of the EU Data Protection Regulation have been taken into account in our operations and our operations now comply with these requirements.

All customer registration information is stored in a system which requires a username and password to access. In addition, the system is protected by firewalls and other technical means. Only specific and pre-defined Treeline Outdoors employees have access to and are authorized to use the information contained in the system’s registry. The information contained in the register is located in a locked and guarded premises. 

Occasionally, we need to transfer information to third parties - i.e. for storage, analytics or marketing. There are strict agreements with all our partners which take into account the requirements of the law and the EU General Data Protection Regulation. Under no circumstances do our partners have permission to use the information for their own purposes or to share the information.

How Long is the Data Stored?

The data will be stored for the time required to provide the services described in this Privacy Policy. Personal data from client accounts that are not active will be deleted no later than five years after the last activity. Occasionally, it might be necessary to store certain data for an even longer period of time, for example due to accounting obligations, as required of us by law. As our customer, you have the right to anonymize your client account, which means that all of your personal data will be deleted from your account and from your shopping history. After that you can no longer be identified and the account can not be recovered. You can do this by sending a message to:info@treeline.fi

 

Viewing or Deleting Personal Information

The customer always has the right to see their own data and to request the deletion of their data. You can send rectification, deletion, and other requests or questions related to your customer data to: info@treeline.fi

Correcting data

If the personal data stored in the registry is incorrect, unnecessary, incomplete or out of date for the purpose of its processing, then the data controller can correct, remove, or supplement the data. These actions can be done either by the data collector’s own initiative or at the user's request. The subject of the data must personally contact the data controller's Data Protection Officer to correct the data.

 

Does my information end up with third parties?

Only in mandatory cases does user information end up with third parties, for example, in cases of payment transactions, deliveries and/or marketing. Additionally, address and contact information is provided to the parties responsible for deliveries such as: Posti, Matkahuolto, Postnord, DPD, GLS or DHL. E-commerce payment transaction services are provided by Checkout Finland, Klarna, and Stripe. In connection with the payment transaction, the payment information passes through either Checkout Finland (www.checkout.fi), Klarna (www.klarna.com), or Stripe (https://stripe.com)

Both Checkout Finland, Klarna, and Stripe collect the IP address, payment method and time of payment in connection with the payment transaction.

These third parties are not permitted to use any data for their own purposes and are only provided with the data needed for the performance of the service. All the data is transmitted via encrypted connection.

More From Checkout Finland

 

Checkout Finland is a secure payment method. We have a payment institution license issued by the Financial Supervisory Authority. The service is maintained by Checkout Finland Oy (business ID 2196606-6) and Checkout Finland Oy is part of OP Financial Group.

Checkout Finland payment service will forward your payment to the merchant. If Checkout Finland Oy appears on your statement or credit card invoice, we have forwarded your payment.

The online store acts as a marketer of products and services, and as a supplier of products to the customer. The online store takes care of the required and expected obligations related to the transaction. If you want to complain or return the product, you should contact the online store where the product was ordered directly.

More From Klarna

We at Klarna care about your privacy. Therefore, we always collect and process your personal data responsibly and with your privacy in mind. This Privacy Notice describes how Klarna Bank AB (publ), also active through its UK branch (“Klarna”) collects and uses your personal data when you use any of Klarna’s services (the “Services”) and become a customer of ours. Examples of use of our Services are when you pay with any of our payment methods, when you contact us, when you use the Klarna web portal and mobile application (the “Klarna App”), or when your information is autofilled in the checkout of a store that uses Klarna. Our Privacy Notice also describes your rights in relation to our use of your personal data, and how to exercise those rights.

To read our Privacy Notice in full, click here.

More From Stripe

Stripe, Inc. and its affiliates (collectively “Stripe”, “we” and “us”) respect your privacy. We offer services that enable platforms and merchants to run businesses, and to safely conduct online payment transactions.

 

Our Global Privacy Policy describes the types ofPersonal Data we collect through our payments products and services (“Services”) and via our online presence, which include our main website atstripe.com, as well as services and websites that we enable Internet users to access, such asStripe Checkout and theStripe Shop (collectively, our “Sites”). This policy also describes how we use Personal Data, with whom we share it, your rights and choices, and how you can contact us about our privacy practices.

 

BANK PAYMENTS

You have payment buttons for all Finnish banks at your disposal. You can pay with the payment buttons of Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Bank, Säästöpankki, S-pank and Ålandsbanken. Checkout Finland Oy is shown as the payee on your account statement. They will forward your payment to Treeline Outdoors. From the online store, you will be directed directly to your own bank to make the payment securely.

When using the Payment Order Service, you are bound by the following terms and conditions: Terms and Conditions of thePayment Order Service(in Finnish).

CREDIT CARD PAYMENTS

You can pay online with Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard and American Express cards. The online store uses international Verified by Visa, MasterCard SecureCode and American Express SafeKey authentication services. Checkout Finland appears as the payee on the card invoice and forwards the payment made by the customer directly to the merchant. Card payments are made securely using a secure payment form and payment card information is not stored in e-commerce systems.

MOBILE PAYMENT

Mobile payment methods Pivo, MobilePay, Apple Pay, and Siirto are application-based services from which you can pay for online purchases by bank transfer from your account, or by card payment from your card, by accepting the payment in the application. Pivo also accepts Siirto payments, allowing the payment to be accepted in any application that supports Siirto.

Pivo

Terms of use are available on Pivo's website.

Pivo Terms of Use

MobilePay

Payment terms are available on the MobilePay website.

MobilePay payment terms

Apple Pay

Payment terms and conditions are available on the Apple Pay website.

More information on Apple Pay

Siirto

Terms and conditions applicable to Siirto transactions:

OP's general terms and conditions for euro payments

Terms of use for the transmission service at Nordea [PDF]

INVOICE AND INSTALLMENT SERVICES

Invoice and installment services through Checkout Finland are provided by OP, Collector, Jousto and AfterPay. Collector also offers invoice and installment options for corporate customers.

Please also read the more detailed terms and conditions for each finance company that you will see when you accept the payment. By accepting the payment, you are also accepting the terms of the finance company.

Collector

Collector's Invoice Terms [PDF]

Collector Product Data Sheet [PDF]

Read more:Collector.fi

Elasticity

Flexible Product Data Sheet [PDF]

Read more:Jousto.com

OP Buy with invoice

Consumer terms of OP's invoice and installment payment method [PDF]

OP Buy with invoice product description

AfterPay

Read more:AfterPay.fi

 

PAYPAL PAYMENTS

PayPal stores and protects your credit card details, so you don’t need to enter the details each time you make a purchase.

You don’t need to have money in your PayPal account to make a purchase, as you can link a payment card to your account.

Payments are made in the same way whether you have linked a card to your PayPal account or transferred money to it.

The user confirms each payment using an email address and password.

Whether you pay by a card linked to your PayPal account or use your PayPal balance, paying by PayPal is free.

When paying with PayPal, your delivery address must be the same as the address you have registered with PayPal.

Find out more about paying with PayPal here.

Privacy Policy Updates

The world of commerce is rapidly changing and new opportunities and regulations appear quickly. Treeline Outdoors actively follows these changes, and will update the Privacy Policy as necessary.

Thank you for reading our Privacy Policy. If you have any questions regarding our policy, do not hesitate to contact us at:info@treeline.fi.

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